Troubleshooting2 min read
The plan is not visible to the patient
You sent the link but the patient says they cannot see the plan — here are the common causes and fixes.
Updated for the current Clynevia workspace · 2026-08-27What you will learn
- Identify why the plan is not visible to the patient
- Fix the link or sharing issue
Check first
- Did you create the share link from inside the plan? The plan must be a patient plan (not a template) to be shareable.
- Does the link work for you? Try it in a private/incognito window.
Fixes
- Open the patient plan and make sure it is saved.
- Choose Share and create a new link if one does not exist.
- Copy the link and open it in a private browser window to verify.
- Send the new link to the patient via WhatsApp.
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