Data Deletion

We respect your right to control your personal and clinic data. This page outlines how clinics and clients can request the permanent removal of records from Clynevia.

Who Can Request Data Deletion?

Clinics & Practitioners (Account Holders)

As a registered clinic administrator on Clynevia, you may request:

• Complete Account Deletion: All clinic settings, patient rosters, meal plans, and customized recipes.
• Targeted Deletion: Individual client records, archived meal plans, or clinical articles.

Patients & Clients (Clinic Clients)

Important Clinical Notice: Patients do not hold standalone accounts on Clynevia. Their clinical records are managed directly by their nutrition clinic (the Data Controller).

If you are a patient seeking deletion of your health records:

• Contact your nutrition clinic directly to request the erasure of your profile.
• The clinic will process the deletion in accordance with medical ethics and privacy regulations.
• If your clinic is unresponsive, you may email us directly and we will facilitate communication.

What Records are Deleted?

Full Account Erasure

When an account deletion is confirmed, the following data is permanently purged:

• Clinic administrative credentials and contact information
• All patient health profiles and historical consultation logs
• All custom nutrition programs, templates, and active share links
• Clinic recipe libraries, food customizations, and print templates

Data Retained for Statutory Purposes

In limited instances, certain non-clinical records may be preserved under legal obligations:

• Invoicing & Transaction Logs: Preserved to satisfy statutory accounting and taxation audits.

How to Request Deletion

Method 1: In-App Record Management

You can delete individual patient files, meal plans, or articles immediately from within your clinic workspace.

In the Current Early Access Phase: Self-serve deletion of the entire clinic account from Settings > Account is an upcoming feature. Full account closures are currently executed promptly by our support team via email.

Method 2: Email Request

Email our privacy team at clynevia@gmail.com with:

• Clinic name and registered administrator email address
• Scope of deletion (Full clinic closure or specific records)
• Ownership verification confirmation

Deletion Timelines

• Initial Confirmation: Acknowledged within 5 business days.
• Database Purge: Primary relational database records are permanently purged within 48 hours of verification.

Consequences of Deletion

Warning: Deletion is irreversible and permanent:

• All active mobile plan links shared with patients will cease functioning immediately.
• Purged clinical records cannot be recovered or restored.
• We strongly advise exporting critical clinical records via the Data Export page before initiating an account deletion.